FAQs

Do I need an account to order?

No, you can place an order as a guest.

However, creating an account comes with benefits:

  • Faster checkout

  • Easy access to your order status and order history

  • Updates about new arrivals and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and follow the instructions to reset your password.

What if I typed the wrong email address?

Please contact us as soon as possible and we’ll help update your email address.

We can update your email, name, and shipping address, but once an order has been placed, we may not be able to modify the order itself.

To avoid delivery issues, please make sure your address details are correct before completing checkout.

Are there any exchange rates?

All transactions are processed in US Dollars (USD).

If your card uses another currency, the final total will be calculated based on your bank’s daily exchange rate at the time the payment is processed.

What payment methods do you accept?

We accept:

  • VISA

  • Mastercard

  • American Express (AMEX)

  • PayPal

We do not accept checks, money orders, bank transfers, cash on delivery, or similar methods.

How secure is my online order?

Your payment is fully secure.

All transactions are processed through an SSL-encrypted checkout, and we do not store your credit card information on our servers.

How do I change or cancel my order?

Orders can be cancelled only before they are shipped.

If your order has already been paid, please contact us within 30 minutes to request changes or cancellation.

Once the packaging or shipping process begins, the order can no longer be cancelled.

How do I set my shipping address?

Please enter your shipping information in English characters.

If your address contains special letters, use the closest English alternative (example: replace “ç” with “c”).

Can I change my shipping address after placing an order?

Once an order has been processed or shipped, the shipping address cannot be changed.

We recommend using your residential address to avoid delivery delays or issues.

When will my order arrive?

Delivery time depends on the shipping option selected at checkout.

Once your order ships, tracking information will be emailed to you. Tracking usually becomes available within 24 hours after shipment.

Please note: customs processing may cause delays depending on your country.

How do I track my order?

Once your order is shipped, we will email your tracking number.

Most customers receive tracking details within 1 day after shipment.

Can I use several discount codes in one order?

No. Discount and promotion codes cannot be combined unless stated otherwise.

What do I do if I have missing items in my order?

If any item is missing from your order, please contact us immediately and we’ll assist you as quickly as possible.

When will my order be processed?

Orders are processed Monday through Friday.

  • Processing time: 2 to 3 business days

  • Shipping: usually the next day after processing

We do not ship on weekends or holidays.

If you do not receive tracking information within 5 business days, please contact us.

Will I be charged customs and taxes?

Prices on our website are displayed in USD and are tax-free.

Depending on your country, you may be charged import duties, taxes, or customs fees once the package arrives.

These charges are determined by your local customs office and are the customer’s responsibility.

How do I return an item?

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Please contact us with:

  • Your order number

  • The reason for return

If approved, we will send you return instructions.

All returned items must be unused and in original packaging.

What if the item I received is defective, damaged, or incorrect?

Please contact us within 7 days of receiving your order.

Include:

  • Your order number

  • Clear photos of the issue

  • Any relevant details

We will do our best to resolve the problem quickly.

How long does the return process take?

Returns can take up to 14 business days to process after we receive your package.

You will receive an email confirmation once your return has been completed.

When will I receive my refund?

Refunds are issued to your original payment method.

If you paid by card, your bank may take 7 to 10 business days to post the refund.

If you don’t see the refund after this time, please contact your bank or card provider.